FAQ
Questions, answered.
Everything about delivery, payments and refunds. Not covered? Talk to support.
How fast is delivery?
Digital orders are delivered the moment your payment is confirmed — downloads and license keys appear in your account instantly, and you also get them by email.
Which payment methods do you accept?
Every payment method the store currently supports is shown at checkout. Some methods (like crypto or bank transfer) confirm after a short delay — your order page shows live status until it clears.
Where are my downloads and license keys?
Sign in and open the order under Account → Orders: every file and key from that purchase lives there, permanently re-downloadable. Bought without logging in on this device? Use order lookup with your order number and email.
My payment is still pending — is something wrong?
Usually not. Manual and transfer-style payments stay pending until they're confirmed on our side, which can take a little while. You'll get an email the moment the order flips to paid; if it's been unusually long, contact support with your order number.
How do refunds work?
Refund terms are described in our refund policy (linked in the footer). To request one, contact support with your order number — a real person reviews every request within one business day.
Can I change the email on my order?
Yes — contact support from the address you ordered with and tell us the new one. We'll move the order and re-send your delivery email.